Customer Success Specialist

Sportworks Global LLC•Monroe, WA

4d•Onsite

About The Position

We are seeking a driven and detail-oriented Customer Success Specialist to support our growing customer base in the active and multimodal transportation industry. This role bridges inside sales and customer service—managing pre-sale to post-sale activities including opportunity management, quoting, order fulfillment, and account support. As a key member of our commercial team, you’ll use your exceptional communication skills, problem-solving ability, and customer-first mindset to drive adoption, grow revenue, and deliver an outstanding customer experience.

Requirements

3+ years in customer success, inside sales, or customer service (B2B/B2G preferred).
Proficiency in CRM, ERP systems, Microsoft Outlook, Teams, Word, and Excel
Ability to juggle multiple tasks and deadlines with accuracy and efficiency
Technical aptitude with ability to become a product expert
Excellent verbal and written communication skills
Strong organizational and analytical skills
High attention to detail with the ability to manage multiple projects and tasks simultaneously

Responsibilities

Serve as the first point of contact for inbound inquiries; triage, qualify, and respond via phone and email.
Manage customer relationships and the full opportunity lifecycle in CRM, from lead intake through order processing and fulfillment.
Prepare accurate quotes, bids, and proposals in response to customer needs, and procurement processes.
Support key accounts by providing timely updates on order status, pricing, and technical product information.
Collaborate cross-functionally with sales, operations, engineering, and marketing to ensure seamless customer handoffs and issue resolution.
Enter and maintain accurate data in ERP and CRM systems; order entry and opportunity management
Support the field sales team and channel partners by supplying commercial materials and assisting with opportunity follow-up.
Identify opportunities for cross-sell, upsell, and improved close ratios based on customer behavior and market feedback.
Coordinate shipment logistics and ensure timely delivery of products.
Continuously gather Voice of Customer feedback to support internal improvements and product innovation.
Other duties as assigned