Customer Success Specialist

Tuvoli•Nashua, NH

43d

About The Position

Tuvoli is transforming how private aviation does business. Our innovative platform combines a feature-rich charter booking toolset with a modern, secure payment solution that simplifies and accelerates transactions across the industry. We’re seeking a highly motivated Customer Success Specialist who is passionate about aviation technology and committed to delivering exceptional customer experience. This person will serve as a trusted partner to our users—supporting them through onboarding, training, and long-term adoption of our platform.

Requirements

A bachelor’s degree or equivalent professional experience
2+ years in a customer success, support, or account management role
Excellent communication and interpersonal skills—empathetic, clear, and approachable
Strong organizational and time management abilities
Technical aptitude and comfort with learning new platforms
Experience using Zendesk or other customer service platforms (a plus)
Experience with payment or banking (a plus)
Background/ interest in aviation or travel is highly desirable

Responsibilities

Guide new charter operators and brokers through onboarding and implementation
Deliver engaging product training to drive adoption and satisfaction
Provide responsive, thoughtful support to users via Zendesk (email, chat, phone)
Troubleshoot issues and escalate effectively when needed
Maintain strong customer relationships by understanding their needs and advocating for their success
Participate in product testing and feedback loops to improve the user experience
Share on-call duties with the team
Communicate clearly and patiently across a wide range of user backgrounds and technical levels
Collaborate with internal teams to drive customer-focused improvements