Customer Success Specialist
About The Position
In the Customer Success Organization, keeping and delighting our customers is our most important tasks. We understand driving continuous adoption of Graitec IP and Autodesk technology is paramount to a successful engagement with our customers and as such we have created a Customer Success Team focused on increasing adoption of our solutions, ensuring our customers are successfully meeting their business goals. Drive customer retention, product adoption, and satisfaction by leveraging key skills in customer engagement, solution enablement, and value delivery. This role focuses on outcomes rather than tenure, ensuring every customer interaction is guided by capability, agility, and impact.
Requirements
- Customer Engagement: Skilled in consultative communication, relationship building, and influencing outcomes.
- Sales Enablement: Ability to present solutions, prepare quotes, and coordinate across teams.
- Lifecycle Management: Understanding of customer journey and success strategies.
- Collaboration: Ability to work cross-functionally with sales, support, and product teams.
- Problem Solving: Creative thinking to resolve customer challenges and drive satisfaction.
- Digital Tools Proficiency: CRM systems, MS Office Suite, automation platforms.
Nice To Haves
- Industry Insight (preferred): Familiarity with AEC, Manufacturing, or CAD markets.
- Product Knowledge (preferred): Experience with Autodesk or SaaS solutions.
Responsibilities
- Customer Relationship Management: Build trusted advisor relationships to support renewals and adoption of Graitec IP and Autodesk solutions.
- Value Realisation: Guide customers to maximise value from their investments, ensuring full licence utilisation and identifying growth opportunities.
- Commercial Acumen: Apply deal economics and quoting skills to secure renewals under optimal conditions.
- Data-Driven Decision Making: Monitor customer usage, health indicators, and renewal timelines using CRM and analytics tools.
- Customer Communication: Execute high-volume, high-quality outbound engagement via email and phone.
- Digital Fluency: Use CRM and automation tools to document activity and enhance customer engagement.
- Customer Advocacy: Capture and relay customer feedback to inform product and service improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
