Customer Success Specialist
About The Position
The Customer Success Specialist will mentor and coach team members for success with meeting stated business and individual key performance indicators. Will work closely with Customer Service Leadership and support teams such as Development and Learning and Customer Experience to assist the supervisor in leading the team to deliver outstanding customer service for the entire customer base. Handles all customer requests for assistance via telephone, email, web, chat, or face to face interactions. Resolve customer inquiries or complaints on products, services, or billing issues. May perform other administrative functions for the department.
Requirements
- High school diploma or equivalent
- 2 years of customer service experience
Nice To Haves
- 2 years in telecommunications
- 2 years of leadership experience
Responsibilities
- Mentor and coach team members for success with meeting stated business and individual key performance indicators.
- Work closely with Customer Service Leadership and support teams such as Development and Learning and Customer Experience to assist the supervisor in leading the team to deliver outstanding customer service for the entire customer base.
- Handle all customer requests for assistance via telephone, email, web, chat, or face to face interactions.
- Resolve customer inquiries or complaints on products, services, or billing issues.
- Perform other administrative functions for the department.
Benefits
- Base hourly pay rate + uncapped commission
- World class 401(k) – up to 8% company contribution
- Medical, dental, vision, and life insurance with company subsidies
- Up to 3 weeks of PTO
- Up to 9 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
