Customer Success Specialist - Americas (Civil Infrastructure & Utilities)
About The Position
PIX4D is seeking a highly technical Customer Success Specialist to drive platform adoption, workflow engineering, and technical support functions across the US and Canada. You will be a key member of PIX4D’s dynamic team supporting enterprise clients, public utilities, and engineering partners across North America. As a Customer Success Specialist, you are the day-to-day domain partner for our clients. You will act as a "Success Architect," engaging with technical stakeholders during the pre-sales phase and guiding customers through complex implementation to ensure they successfully integrate drone mapping and photogrammetry into their core business workflows. This is a high-impact role leveraging your industry background to drive user value, long-term retention, and technical growth.
Requirements
- Direct professional background or strong working knowledge of decentralized environments such as Utilities (Line Inspections), Civil Engineering, Surveying, Geomatics, or Construction Management.
- Hands-on experience working with geospatial data, GIS workflows, UAVs, photogrammetry, or remote sensing.
- 2+ years of experience in a client-facing role (such as Technical Support, Customer Success, Account Management, or Application Engineering) where you successfully managed client outcomes.
- A proactive, problem-solving mindset—you don't wait for a support ticket; you actively reach out to clients to optimize their data processing and workflows.
- Exceptional ability to explain complex technical concepts (like coordinate systems, point clouds, or mesh accuracy) to both field-level operators and corporate GIS directors.
- Willingness to travel 20-30% for client site visits, industry trade shows, and regional roadshows
Nice To Haves
- Power-user experience with the PIX4D ecosystem (PIX4Dfields, PIX4Dmatic, PIX4Dcatch, PIX4Dcloud, etc.).
- Proven success driving "digital transformation" by moving legacy teams into modern, digital workflows.
- Professional proficiency in Spanish is an advantage for the Americas territory (but not required)
- Part 107 Remote Pilot Certificate
Responsibilities
- Partner with the Sales team during pre-sales and trial phases to map out clear technical workflows and success criteria for prospective infrastructure and utility clients.
- Own the post-sale handoff by leading technical implementation, data integration, and specialized training sessions across the PIX4D ecosystem (PIX4Dmatic, PIX4Dcatch, PIX4Dcloud).
- Act as a hands-on technical advisor, helping engineering, utility, and construction teams transition from traditional/manual field data collection to sophisticated 2D/3D photogrammetry and GIS deliverables.
- Identify expansion, feature upgrade, and technical upsell opportunities within your portfolio, collaborating with Sales to secure them.
- Collaborate with Sales to prepare and lead technical business reviews for key accounts and resellers, documenting and presenting the tangible time, cost, and safety savings achieved.
- Regularly monitor technical account health metrics (processing volume, data frequency, license utilization) and initiate proactive outreach to optimize workflows and mitigate risk before the renewal window.
- Document and channel highly specific user feedback, edge-case bugs, and industry feature requests directly to the Product and Engineering teams.
- Deliver advanced technical webinars, "office hours," and in-person training events in collaboration with the Training & Education team.
Benefits
- Medical, Dental and Vision Insurance
- Voluntary Critical Illness & Accident Coverage Benefit Options Available
- Paid Vacation and Sick Time
- 11 Paid Holidays
- 401k plan
- Attractive salary and an incentivized OTE package for the right candidate.
- Hybrid work opportunity (2 days a week in our Greenwood Village office)
- Exciting work with cutting-edge technology.
- Flexible working hours
- Development opportunities to boost your career
- Opportunity to work in a fast-growing international company, engaging in projects that involve other team members around the world
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
