Customer Success Specialist

Aston Carter • San Antonio, TX

3d • $28 - $32 • Onsite

About The Position

Aston Carter is seeking a Client Success Associate for an urgent hiring need in San Antonio, TX. This role is responsible for managing client accounts and supporting customer success initiatives. The ideal candidate will resolve complex customer issues using multiple tools and systems, generate data analytical reports for monthly and quarterly account reviews, and develop strategies to retain and grow customers while identifying buying traits. This position requires close coordination with internal teams to ensure timely responses.

Requirements

• 3+ years experience in Customer Success is mandatory.
• Must be located closer to San Antonio, TX.

Responsibilities

• Manage client accounts and support customer success initiatives.
• Resolve complex customer issues using multiple tools and systems.
• Generate data analytical reports for monthly and quarterly account reviews.
• Develop strategies to retain and grow customers, and identify buying traits.
• Coordinate with internal teams for timely responses.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed