Customer Success Specialist
About The Position
Are you passionate about building strong, lasting relationships with customers and driving service excellence? As a Customer Success Specialist, you’ll play a pivotal role in supporting our top corporate accounts and ensuring exceptional customer satisfaction. In this dynamic and fast-paced environment, you'll be responsible for managing the entire order process — from entry to delivery — ensuring we meet our #1 priority: highest case fill rates and on-time delivery. We’re looking for a problem-solver with strong communication skills, who is approachable, customer-focused, and committed to delivering outstanding service at every step. This is a fantastic opportunity to take ownership and make a direct impact on our customers’ success. If you're ready to make a difference and grow in a customer-centric role, this is the position for you!
Requirements
- Bachelor's Degree from an accredited four-year college or university and 2+ years’ relevant experience, or equivalent combination of education and experience.
- Knowledge of Microsoft Office, Outlook, Excel and PowerPoint.
- Must be able to multi-task with many competing day-to-day activities with competing priorities.
- Flexibility to adapt to a varied work schedule.
- Must be able to maintain a high level of confidentiality.
- Requires travel, up to 10% of the time.
Nice To Haves
- Decision making and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to accept constructive feedback.
- Ability to manage conflict.
- Ability to work well with others in fast paced, dynamic environment.
- Ability to be kind, respectful, approachable and team oriented while building strong working relationships and a positive work environment.
- "Can" do attitude and solutions driven.
Responsibilities
- Manage the entire order lifecycle from entry to delivery, both domestically and internationally.
- Partner with Supply Chain to reduce shortages, late deliveries, and OTIF deductions.
- Address customer shortages, provide root cause analysis, and implement recovery solutions.
- Work with Transportation to meet truck utilization goals and provide updates to customers, sales, and brokers.
- Ensure adherence to order management policies to minimize errors and maximize efficiency.
- Build strong, trusted relationships with customers through timely communication.
- Host calls with sales, supply chain partners, and customers to resolve issues.
- Maintain accurate Customer Master Data and assist with order entry delays.
- Support Loss Prevention on incorrect or rejected orders.
- Partner with Distribution Centers and Plants to prioritize customer orders.
- Manage high-volume communication and resolve issues promptly.
- Defuse high-pressure situations and remain solutions-driven.
- Promote increased order size, direct plant shipments, and customer initiatives.
- Own top revenue accounts and manage customer order trackers for visibility on shortages and delivery issues.
- Assist team members with work overflow and perform additional duties as assigned.
Benefits
- Comprehensive total rewards package
- Relocation Package Available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
