Customer Success Specialist

Procare HR • Minneapolis, MN

22d • $25 - $28 • Remote

About The Position

Procare HR is hiring a remote Customer Success Specialist for its Client Engagement Team. Procare HR provides workforce-focused HR services for care providers, including payroll processing, benefits administration, workers compensation management, and general HR support. In this role, you will own delegated tasks and be accountable for resolving them on the first contact when possible. You will help customers feel supported and confident in their partnership with Procare through reliability, follow-through, and a focus on customer experience and satisfaction. The listed wage is $25–$28 per hour, with credit given for experience. Applications are accepted on a rolling basis, and applicants must complete the required questionnaire. Applicants may be subject to a background check.

Requirements

• High school diploma or GED.
• 1–2 years of prior experience in client support, customer success, HR administration, or a similar role.
• 2–4 years of prior experience managing customer relationships and handling customer inquiries, with a focus on escalation management and process improvement in a fast-paced environment.
• Experience with HRIS systems and CRM platforms for customer management and reporting.
• Proficiency in Microsoft Office Suite, particularly Outlook, Excel, and OneNote.

Nice To Haves

• Experience with UKG Ready.
• Experience with Salesforce.

Responsibilities

• Take ownership of delegated customer tasks and work toward first-time resolution.
• Support customer relationships and handle customer inquiries.
• Manage escalations and contribute to process improvement.
• Provide reliable follow-through and focus on customer experience and satisfaction.

Benefits

• Health insurance with company-paid premium for employee-only coverage.
• FSA and HSA options.
• Company-paid dental insurance for employee-only coverage.
• Company-paid life insurance.
• Company-paid short- and long-term disability insurance.
• 401(k) plan with company match and safe harbor contribution.
• Paid time off.
• Additional ancillary benefits, including vision, critical illness, voluntary life/AD&D, and accident coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED