Customer Success Specialist
Auctria•Vancouver, BC
•Remote
About The Position
Customer Success Specialist (Remote - Vancouver, Victoria, or Nanaimo, etc. Canada) https://auctria.com Love helping people? Passionate about nonprofits? Join our team! Auctria is a powerful, user-friendly fundraising event platform that’s helped raise over $1.25 Billion. We're a Canadian remote-first company supporting nonprofits across North America—and we’re growing fast. We're hiring a Customer Success Specialist to support and guide our users—from grassroots fundraisers to national nonprofits—as they run successful events on our platform.
Requirements
- Customer support experience (email/chat/Zoom)
- Tech-savvy with great communication skills
- Comfortable with Excel and basic web design
- Strong attention to detail and organization
- Legal Resident of Canada fluent English
Nice To Haves
- Experience in nonprofit fundraising events
- Familiarity with tools like Slack, Notion, Intercom, Enchant
- Remote work experience & self-starter mentality
Responsibilities
- Support users via email, chat, and occasionally calls
- Troubleshoot and resolve issues quickly and professionally
- Help improve internal processes and collaborate with a fully remote team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
