Customer Success Specialist - Prime Team
About The Position
Our Prime clients aren't your average accounts. They're complex, high-volume general contractors running Davis-Bacon projects where a missed fringe rate or a misread wage determination can create real compliance exposure. This role exists because they need someone who can be the point of contact they trust to get it right. You'll own a portfolio of these clients from implementation through retention. Configuring the platform to fit how they actually work, training their admins and users, and being the point of contact they trust to get things right. No handoffs, no dropped balls.
Requirements
- 2+ years in technical support for web-based software
- Strong written and verbal communication, especially when translating compliance complexity into plain language
- Solid time management across a multi-client portfolio
- Experience writing clean, useful technical documentation
Responsibilities
- Onboard new Prime accounts and lead configuration sessions that match the software to each client's compliance setup.
- Run trainings for admins and end users, then stay available when the questions get complicated.
- Serve as the primary contact for all key stakeholders and build the kind of relationship where clients call you first.
- Manage account documentation, reporting, and contract deliverables.
- Identify issues, log cases, and see them through to resolution.
- Balance internal and external projects using both traditional and Agile approaches.
Benefits
- competitive pay
- plenty of PTO
- health care
- 401K matching
- fun employee outings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
