Customer Experience Customer Success Specialist II (Full Time) United States
About The Position
This posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. We are a team dedicated to helping our customers navigate the constantly evolving world of AI security. We work together to ensure our clients optimally integrate Cisco AI Defense and our broader security suite into their operations. We grow with multi-functional collaboration—partnering with Sales, Product, Engineering, Marketing, and Operations to tackle real-world problems. We value input from every team member, and we look to you to help us present insights to leadership, refine our processes, and deliver high-impact projects that keep AI applications and autonomous agents secure. In this role, you will play a pivotal part in ensuring our customers can confidently secure their AI infrastructure. You will Guide customers through the onboarding process, helping them get up and running with our AI security portfolio. Translate technical details into clear business outcomes, showing customers exactly how our solutions protect their investments. Champion the customer’s perspective in our internal meetings, ensuring their feedback develop how we build and deliver our services. Stay ahead of the curve by tracking shifts in the AI landscape and sharing those insights with the team. Improve how we work by spotting process gaps and helping us build more efficient ways to support our customers.
Requirements
- A Master's degree with 0 years of work experience; or
- A Bachelor's degree with 2 years of work experience; or
- An educational or workforce development program (e.g., Associate’s, Apprenticeship, Boot camp, or Certification) with 3 years of work experience; or
- A High school diploma (or equivalent) with 4 years of work experience.
- Relevant fields include Bachelor’s degree in information systems, Computer Science, Artificial Intelligence, or a related field
- Hands-on familiarity with AI agents and Large Language Models (LLMs).
- A working understanding of cybersecurity principles.
- Ability to grasp networking concepts and use data to solve problems.
- Demonstrable ability to explain technical ideas clearly to both technical teams and business leaders.
- A proactive, self-starting approach and a genuine curiosity for AI innovation.
Nice To Haves
- Knowledge of programming (e.g., Python, R, C++), API integrations, Model Context Protocol (MCP), application development, CI/CD pipelines, and networking.
- Experience with AI development tools like Claude Code, OpenClaw, Hermes Agent, OpenAI Codex, Cursor, or GitHub Copilot.
- AWS Certified AI Practitioner, CISSP, Security+, Network+, CCNA Automation, CCNA Security, or Cisco AITECH.
Responsibilities
- Guide customers through the onboarding process, helping them get up and running with our AI security portfolio.
- Translate technical details into clear business outcomes, showing customers exactly how our solutions protect their investments.
- Champion the customer’s perspective in our internal meetings, ensuring their feedback develop how we build and deliver our services.
- Stay ahead of the curve by tracking shifts in the AI landscape and sharing those insights with the team.
- Improve how we work by spotting process gaps and helping us build more efficient ways to support our customers.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- grants of Cisco restricted stock units
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
- flexible vacation time off program
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses
- performance-based incentive pay
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
