Customer Experience Customer Success Specialist I (Full Time) United States

Cisco•Rtp, NC

1d•Remote

About The Position

This posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. We are a team dedicated to helping our customers navigate the constantly evolving world of AI security. We work together to ensure our clients optimally integrate Cisco AI Defense and our broader security suite into their operations. We grow with multi-functional collaboration—partnering with Sales, Product, Engineering, Marketing, and Operations to tackle real-world problems. We value input from every team member, and we look to you to help us present insights to leadership, refine our processes, and deliver high-impact projects that keep AI applications and autonomous agents secure. In this role, you will play a pivotal part in ensuring our customers can confidently secure their AI infrastructure.

Requirements

Meet one of the following (completed within the past 3 years or expected to be completed within the next 12 months ): A Bachelor's degree with 0 years of work experience ; or an educational or workforce development program (e.g., Associate’s, Apprenticeship, Boot camp, or Certification) with 1 year of work experience ; or High school diploma (or equivalent) with 2 years of work experience.
AI Knowledge: Hands-on familiarity with AI agents and Large Language Models (LLMs).
Security Foundation: A working understanding of cybersecurity principles.
Analytical Skills: Ability to grasp networking concepts and use data to solve problems.
Communication: Demonstrable ability to explain technical ideas clearly to both technical teams and business leaders.
Mindset: A proactive, self-starting approach and a genuine curiosity for AI innovation.

Nice To Haves

Technical Depth: Knowledge of programming (e.g., Python, R, C++), API integrations, Model Context Protocol (MCP), application development, CI/CD pipelines, and networking.
Tooling: Experience with AI development tools like Claude Code, OpenClaw, Hermes Agent, OpenAI Codex, Cursor, or GitHub Copilot.
Certifications: AWS Certified AI Practitioner, CISSP, Security+, Network+, CCNA Automation, CCNA Security, or Cisco AITECH.

Responsibilities

Guide customers through the onboarding process, helping them get up and running with our AI security portfolio.
Translate technical details into clear business outcomes, showing customers exactly how our solutions protect their investments.
Champion the customer’s perspective in our internal meetings, ensuring their feedback develop how we build and deliver our services.
Stay ahead of the curve by tracking shifts in the AI landscape and sharing those insights with the team.
Improve how we work by spotting process gaps and helping us build more efficient ways to support our customers.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
flexible vacation time off program
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Employees on sales plans earn performance-based incentive pay on top of their base salary