Customer Success & Solutions Director (Enterprise)
4 Staffing Corp•Washington D.C., WA
•Remote
About The Position
We are partnering with a high-growth, data-driven technology company that provides advanced market intelligence and analytics to global enterprises. Their platform enables organizations to better understand technology adoption, optimize go-to-market strategies, and drive more predictable revenue outcomes. They are seeking a Senior level Customer Success & Solutions professional to lead strategic enterprise engagements, oversee a high-performing team, and drive measurable customer outcomes across complex global accounts.
Requirements
- 15+ years in enterprise-facing roles such as Customer Success, Solutions Architecture, or Technical Consulting
- Proven experience working with large, complex global organizations
- Strong understanding of how technical solutions impact business performance (e.g., revenue, cost, retention)
- Ability to communicate complex technical concepts in business terms
- Experience with enterprise platforms, APIs, data integration, and workflow automation
- Familiarity with modern go-to-market systems and data-driven sales/marketing processes
- Exceptional executive presence and storytelling ability
- Experience influencing senior stakeholders and leading high-performing teams
- Bachelor's degree in a technical or related field preferred
Nice To Haves
- Advanced degree (e.g., MBA) or relevant certifications are a plus
Responsibilities
- Lead Customer Success and Solutions teams supporting large, global enterprise clients
- Navigate complex organizational structures and build scalable engagement frameworks
- Establish best practices for deploying data-driven solutions across distributed teams
- Partner with senior stakeholders (e.g., CIO, CTO, CFO) to align technical solutions with business objectives
- Translate technical capabilities (e.g., APIs, data workflows) into clear financial outcomes such as revenue growth, efficiency gains, and retention
- Ensure all customer initiatives are tied to measurable ROI and long-term value
- Advise customers on integrating modern data platforms, automation, and AI-driven workflows into their go-to-market operations
- Drive adoption of scalable architectures that connect seamlessly with CRM systems and other enterprise tools
- Guide customers in optimizing end-to-end GTM processes using data and automation
- Build and mentor a team of consultative, technically strong customer-facing professionals
- Lead execution of proof-of-value initiatives that demonstrate measurable business impact
- Elevate the team from feature delivery to strategic value creation
- Partner with Sales, Product, and Customer Success to align on customer outcomes
- Develop business value frameworks that quantify the impact of solutions on customer performance
- Support strategic account planning and expansion initiatives
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
