Customer Success & Solutions Director (Enterprise)

4 Staffing Corp•New York, NY

3d•Remote

About The Position

We are partnering with a high-growth, data-driven technology company that provides advanced market intelligence and analytics to global enterprises. Their platform enables organizations to better understand technology adoption, optimize go-to-market strategies, and drive more predictable revenue outcomes. They are seeking a Senior level Customer Success & Solutions professional to lead strategic enterprise engagements, oversee a high-performing team, and drive measurable customer outcomes across complex global accounts.

Requirements

15+ years in enterprise-facing roles such as Customer Success, Solutions Architecture, or Technical Consulting
Proven experience working with large, complex global organizations
Strong understanding of how technical solutions impact business performance (e.g., revenue, cost, retention)
Ability to communicate complex technical concepts in business terms
Experience with enterprise platforms, APIs, data integration, and workflow automation
Familiarity with modern go-to-market systems and data-driven sales/marketing processes
Exceptional executive presence and storytelling ability
Experience influencing senior stakeholders and leading high-performing teams
Bachelor's degree in a technical or related field preferred

Nice To Haves

Advanced degree (e.g., MBA) or relevant certifications are a plus

Responsibilities

Lead Customer Success and Solutions teams supporting large, global enterprise clients
Navigate complex organizational structures and build scalable engagement frameworks
Establish best practices for deploying data-driven solutions across distributed teams
Partner with senior stakeholders (e.g., CIO, CTO, CFO) to align technical solutions with business objectives
Translate technical capabilities (e.g., APIs, data workflows) into clear financial outcomes such as revenue growth, efficiency gains, and retention
Ensure all customer initiatives are tied to measurable ROI and long-term value
Advise customers on integrating modern data platforms, automation, and AI-driven workflows into their go-to-market operations
Drive adoption of scalable architectures that connect seamlessly with CRM systems and other enterprise tools
Guide customers in optimizing end-to-end GTM processes using data and automation
Build and mentor a team of consultative, technically strong customer-facing professionals
Lead execution of proof-of-value initiatives that demonstrate measurable business impact
Elevate the team from feature delivery to strategic value creation
Partner with Sales, Product, and Customer Success to align on customer outcomes
Develop business value frameworks that quantify the impact of solutions on customer performance
Support strategic account planning and expansion initiatives