Customer Success & Sales Representative
About The Position
Lawn Doctor of Greater Jacksonville is seeking a customer-focused Customer Success & Sales Representative to join our growing team. This consultative sales role combines office work with customer visits throughout Northeast Florida. You'll educate homeowners, evaluate lawn conditions, recommend customized treatment programs, and convert qualified leads into long-term customers. You'll serve as a trusted advisor by evaluating lawns, explaining treatment options, recommending customized programs, and delivering an outstanding customer experience. Success comes from building relationships, solving problems, and confidently asking for the sale.
Requirements
- Valid driver's license and reliable transportation
- Excellent communication and customer service skills
- Professional appearance
- Organized and detail-oriented
- Comfortable working in the office and in the field
- Computer proficiency and ability to learn CRM software
- Self-motivated, goal-oriented, and dependable
- Bachelor's degree in Business, Marketing, Communications, Agriculture, Horticulture, Plant Science, Turfgrass Management, or a related field; OR Two or more years of successful sales experience in lawn care, pest control, landscaping, irrigation, tree & shrub care, or another residential home service industry; OR An equivalent combination of education and relevant experience.
Nice To Haves
- Experience as a: Lawn Care Sales Representative
- Lawn Care Technician
- Customer Service Representative
- Pest Control Technician or Sales Representative
- Landscape Account Manager
- Home Services Sales Professional
- Experience diagnosing lawn problems and converting recommendations into recurring service agreements is highly preferred.
Responsibilities
- Convert inbound leads into customers
- Conduct lawn evaluations
- Recommend treatment programs
- Prepare estimates and follow up on opportunities
- Educate customers and resolve concerns
- Upsell additional services when appropriate
- Maintain accurate CRM records
- Work closely with Customer Service and Operations Services
Benefits
- Free uniforms
- Paid time off
- Company car
- Competitive weekly pay
- Uncapped commission
- Benefits package available
- Paid training and professional development
- Career advancement opportunities
- Stable, year-round employment
- Company-provided tools and resources
- Annual company-paid sales training trip to Nashville, TN to collaborate with Lawn Doctor sales teams from across the country.
- Signing Bonus Available for Highly Qualified Candidates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
