Customer Success & Sales Coordinator
About The Position
The Spa Mart is a Texas-based distributor and consulting company serving luxury spas, resorts, hotels, med spas, and wellness destinations across North America. Our mission is simple: Because Every Detail Matters. We believe relationships are the foundation of every successful business. Our team is passionate about exceptional service, hospitality, and helping our clients create remarkable guest experiences. As we continue to grow, we are seeking a Customer Success & Sales Coordinator who shares our commitment to service excellence and enjoys building relationships with customers.
Requirements
- Excellent verbal and written communication
- Strong organizational skills
- Ability to manage multiple priorities
- High attention to detail
- Positive and professional attitude
- Comfortable learning new technology and systems
- Self-motivated and dependable
- Passion for serving customers
Nice To Haves
- Customer service experience
- Hospitality experience
- Experience in Spa, wellness, beauty, medical spa, or luxury service industries
- Inside sales or account support experience
- Administrative coordination experience
Responsibilities
- Answer inbound customer calls and emails
- Respond promptly to customer inquiries
- Provide order status updates and shipment information
- Assist customers with product questions and recommendations
- Coordinate sample requests
- Help resolve customer concerns and service issues
- Support customer retention through proactive communication
- Prepare and send customer quotations
- Request and organize vendor pricing
- Create product comparison documents
- Follow up on open quotes and opportunities
- Assist with account management activities
- Support sales initiatives and customer outreach
- Enter tracking information and shipment updates
- Maintain customer and vendor records
- Assist with purchase order follow-up
- Collect product specifications and documentation
- Organize pricing files and product information
- Support special projects as needed
Benefits
- Flexible part-time schedule
- Opportunity for long-term career growth
- Collaborative and supportive team environment
- Exposure to luxury spas, wellness brands, hotels, and med spas
- Meaningful work with a company built on relationships, service, and integrity
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
