Customer Success Representative
About The Position
Join the Crisafulli Bros. Family! For over 86 years, Crisafulli Bros. has been a trusted, family-owned company that believes happy, healthy employees are successful employees. From our on-site gym and complimentary breakfast on Tuesdays and Thursdays to outstanding benefits and year-round stability, we invest in our team! This role involves answering phones, taking notes, providing empathy and listening to our customers requests, and assisting in booking appointments for our technicians. This is an onsite position in Albany, within a fun, fast-paced, team-oriented environment.
Requirements
- 2+ years of over the phone customer success experience required
Responsibilities
- Answering phones
- Taking notes
- Providing empathy and listening to our customers requests
- Assisting in booking appointments for our technicians
Benefits
- Weekly bonus opportunities
- Company paid vacation
- Company paid sick time
- Family First Vacation Day
- Company-sponsored health insurance
- Company-sponsored dental insurance
- Company-sponsored vision insurance
- 401(k) with 4% company match
- Company paid life insurance ($50,000)
- Company paid training and certifications
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
