Customer Success Representative
MasVida Health Care Solutions•Texas, TX
•Onsite
About The Position
The Customer Service Representative (CSR) serves as the first point of contact for MasVida Healthcare Solutions’ customers, including healthcare facility staff, patients, and internal teams. This role is responsible for managing inbound and outbound communications, resolving service requests, processing orders, and ensuring a timely and accurate response to all inquiries. The CSR plays a critical role in supporting patient care through responsive, courteous, and compliant service.
Requirements
- 1–2 years of experience in a customer service role
- Strong communication skills and professional phone etiquette
- Ability to multitask, stay organized, and prioritize in a fast-paced environment
- Proficient in basic computer applications and order entry systems
- Detail-oriented with a focus on accuracy and service quality
- Calm and empathetic when handling customer concerns or complaints
- Team-oriented and willing to support others to meet departmental goals
Nice To Haves
- Healthcare or logistics background a plus
Responsibilities
- Answer incoming calls, emails, and messages from customers, accurately documenting all interactions
- Process orders, pickups, and service requests in the system in accordance with company SOPs and service level expectations
- Resolve basic service issues independently; escalate complex issues to the Customer Service Lead or Manager as needed
- Coordinate with logistics, operations, and sales teams to ensure timely delivery and issue resolution
- Verify account details, patient information, and product needs to ensure order accuracy and compliance
- Maintain a working knowledge of company products, delivery timelines, and service policies
- Assist in post-service follow-ups, satisfaction checks, or missing documentation outreach
- Adhere to HIPAA and all applicable healthcare service regulations
- Participate in department training and team meetings
- Contribute to a positive, respectful, and service-focused team culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
