Customer Success Representative

Astranis•San Francisco, CA

15h•Onsite

About The Position

Astranis is seeking a versatile, detail-oriented Customer Success Representative to join their team in San Francisco. This role serves as the central hub for satellite bandwidth customers, managing everything from high-level contractual deliverables to the granular details of revenue tracking. The representative will ensure customers are supported, engineering teams are aligned, and the finance department has a clear, accurate view of revenue.

Requirements

1-5 years of professional experience in Account Management, Commercial Operations, or a related customer-facing role
A degree or professional background in a technical field (e.g., Engineering, Physics, Math, or CS) is preferred
Financial literacy and strong comfort level with contracts and revenue tracking
Genuine desire to go 'under the hood'; you want to understand how satellite networks operate and aren’t afraid to ask engineers deep questions so you can better advocate for your customer
Willingness to travel up to 20%
U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required (To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3))

Nice To Haves

Experience translating 'engineer-speak' into 'customer-speak' without losing the nuance of the technical reality
Experience working in a high-energy office environment and collaborating with engineers in real time
Experience analyzing contracts or spreadsheets
Strong execution skills and/or ability to drive a complex project to the finish line

Responsibilities

Serve as the primary commercial point of contact, ensuring all contractual obligations are met and actions are tracked to 100% closure.
Lead the response for customer commercial requests and partner with Finance to track, manage, and forecast revenue.
Be responsible for the accuracy of billing triggers and commercial data.
Proactively 'dig in' with engineering teams to understand the 'why' behind technical issues, learning the mechanics of the satellite network to provide better context to the customer.
Navigate a fast-paced environment, working across Engineering and Product teams to prioritize customer questions and ensure timely delivery of services.
Maintain rigorous documentation of customer interactions, project statuses, and commercial commitments.