Customer Success Representative

Astranis•San Francisco, CA

8h•$70,000 - $125,000•Onsite

About The Position

Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today, Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe— large enterprises, sovereign governments, and the US military. With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts. Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization. Astranis has raised over $750 million from some of the world’s best investors, from Andreessen Horowitz to Blackrock and Fidelity, and employs a team of 450 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. headquarters in Northern California, USA. We are seeking a versatile, detail-oriented Customer Success Representative to join our team in San Francisco. In this role, you will be the central hub for our satellite bandwidth customers, managing everything from high-level contractual deliverables to the granular details of revenue tracking. You will ensure our customers are supported, our engineering teams are aligned, and our finance department has a clear, accurate view of revenue.

Requirements

1-5 years of professional experience in Account Management, Commercial Operations, or a related customer-facing role
A degree or professional background in a technical field (e.g., Engineering, Physics, Math, or CS) is preferred
Financial literacy and strong comfort level with contracts and revenue tracking
Genuine desire to go "under the hood"; you want to understand how satellite networks operate and aren’t afraid to ask engineers deep questions so you can better advocate for your customer
Willingness to travel up to 20%
U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required

Nice To Haves

Experience translating "engineer-speak" into "customer-speak" without losing the nuance of the technical reality
Experience working in a high-energy office environment and collaborating with engineers in real time
Experience analyzing contracts or spreadsheets
Strong execution skills and/or ability to drive a complex project to the finish line

Responsibilities

Serve as the primary commercial point of contact, ensuring all contractual obligations are met and actions are tracked to 100% closure.
Lead the response for customer commercial requests and partner with Finance to track, manage, and forecast revenue. You will be responsible for the accuracy of billing triggers and commercial data.
Proactively "dig in" with engineering teams to understand the "why" behind technical issues. You won’t just pass messages; you will learn the mechanics of our satellite network to provide better context to the customer.
Navigate a fast-paced environment, working across Engineering and Product teams to prioritize customer questions and ensure timely delivery of services.
Maintain rigorous documentation of customer interactions, project statuses, and commercial commitments.