Customer Success Representative

Mary Kay•Town of Addison, WI

About The Position

As a Customer Service Representative, you’ll be the voice of the company—supporting our independent sales force, customers, and consumers across multiple contact channels including phone, email, web chat, and social media. You’ll help resolve questions, provide guidance, and ensure a positive experience by delivering service rooted in respect, care, and our Golden Rule Service philosophy. This role is ideal for someone who enjoys helping others, solving problems, and working in a fast‑paced, collaborative environment.

Requirements

3+ years of customer service experience
High School Diploma or equivalent
Strong organizational and time‑management skills, with the ability to prioritize and manage multiple tasks effectively
Proficiency using computer hardware, software, and standard office equipment, including telephones, computers, printers, copiers, scanners, and similar devices
Comfortable working with multiple systems such as contact center and workforce management tools, Microsoft Office, and timekeeping applications
Flexible and adaptable, with a continuous‑learning mindset and the ability to multitask across two or more service areas while shifting between functional responsibilities as business needs change
Strong verbal and written communication skills, with the ability to analyze varied situations, perform basic mathematical calculations, and demonstrate technical aptitude
Ability to successfully pass assessments related to spelling, grammar and writing, service etiquette, listening, math, and technical skills
Excellent interpersonal skills, with the ability to work effectively and collaboratively with team members across the department and company

Responsibilities

Provide customer and sales force support including password resets, order status and lifecycle inquiries, eligibility questions, order fulfillment, and replacements
Assist with profile maintenance, compensation and production inquiries, career path questions, promotions, contests, and programs
Resolve service requests using established guidelines; escalate or partner with support teams when needed
Maintain confidentiality and accurately document all customer interactions
Participate in company meetings and training; stay current on promotions, products, systems, and procedures
Support team success by assisting with escalations, training efforts, and workload balancing as needed
Meet individual and team productivity and quality goals while promoting a collaborative team environment