Customer Success Representative

Taranis•Indianapolis, IN

7d•Onsite

About The Position

Taranis is the world’s leading AI-powered crop intelligence platform, providing ag advisors and their growers with data-driven agronomic recommendations that drive farm management and input decisions. Through full-service, leaf-level data capture, Taranis’ insights and services allow growers to accelerate decision-making, simplify management, maximize profitability, and enhance sustainable farming practices. Since its founding, Taranis has worked with the world’s top agricultural retailers and crop protection companies, serving millions of acres across the United States and globally. Taranis’ Global Headquarters is located in Westfield, Indiana, with an R&D and Innovation Center in Tel Aviv, Israel. The Role: We are looking for a highly organized, customer-centric, and results-driven Customer Success Representative to partner closely with our Regional Account Managers to drive retention, renewals, and in-season engagement across an assigned territory. This role is critical to ensuring customers fully operationalize Taranis within their business, clearly understand and realize ROI, and expand their engagement through the Intelligence platform. Success in this role comes from proactive communication, strong follow-through, cross-functional collaboration, and the ability to guide customers through the full seasonal lifecycle — from pre-season alignment to post-season renewal. This position is located in the headquarters office in Westfield, IN and requires periodic travel to customer locations across the Midwest, Great Plains, and Delta South.

Requirements

3+ years of experience in agricultural retail, cooperative, agronomy, or customer-facing ag roles
Strong understanding of corn and soybean production systems
Experience managing customer relationships and driving retention
Demonstrated ability to communicate value and ROI to stakeholders
Strong organizational skills with the ability to manage multiple accounts simultaneously
Results-oriented mindset with strong accountability and follow-up
Willingness to travel periodically within assigned region

Nice To Haves

Experience in Precision Agriculture or AgTech
Familiarity with digital agronomy tools, imagery, or data-driven platforms
CCA certification
Experience using Salesforce, Google Suite, and Zoom

Responsibilities

Partner closely with the Regional Account Manager as the territory’s Customer Success lead
Serve as the day-to-day operational contact for assigned accounts
Drive pre-season onboarding alignment and expectation setting
Maintain proactive, high-touch communication throughout the growing season
Monitor account health, adoption metrics, and engagement levels
Deliver ROI reviews and seasonal business summaries to support renewal conversations
Identify in-season expansion and upsell opportunities and coordinate execution with RAM
Deliver virtual and in-person trainings, platform walkthroughs, and webinars
Proactively resolve customer issues with a solutions-oriented mindset
Document activity, account updates, and renewal status in Salesforce
Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations to ensure seamless execution