Customer Success Representative
Romex Pest Control•Pleasant Grove, UT
•Onsite
About The Position
At Romex Pest Control, our Customer Success team is at the heart of everything we do. We’re looking for motivated, people-first individuals who can confidently guide customers, create positive experiences, and represent our brand with professionalism and care. If you enjoy a support team culture, meaningful conversations, and making an impact every day, you’ll thrive here.
Requirements
- Call center or high-volume phone experience
- Strong communication, problem-solving, and multitasking skills
- Ability to work independently and as part of a team
- Customer-first mindset with a positive, can-do attitude
Nice To Haves
- CRM experience with FieldRoutes
- Spanish-speaking ability
Responsibilities
- Handle inbound and outbound calls, providing prompt, friendly, and solution-focused service
- Act as the primary point of contact for customers, building trust and strengthening long-term relationships
- Listen actively to customer concerns and identify the root of issues, not just the symptoms
- Provide clear, confident recommendations and guide customers toward the best solutions
- Take ownership of customer inquiries from start to finish, ensuring complete resolution and satisfaction
- Accurately document all customer interactions, updates, and account changes within internal systems
- Monitor and clear daily alerts, ensuring no customer requests fall through the cracks
- Assist with account audits by reviewing details, identifying discrepancies, and helping maintain accuracy
- Support the billing team by conducting monthly collection calls with professionalism and empathy
- Process Technician Out (Tech Out) requests, ensuring timely scheduling and coordination
- Step in on escalated calls, maintaining composure and delivering confident, effective resolutions
- Collaborate closely with teammates and leadership to improve processes and elevate the customer experience
- Contribute to a positive, high-energy team environment where everyone supports each other’s success
Benefits
- $37,400 – $39,000 base salary (DOE) + commission
- 5% commission on sales (up to ~$200/month extra!)
- 401(k) with company match
- Employee stock purchase program
- Paid holidays
- Career growth & advancement opportunities
- Weekly & monthly contests with prizes and incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
