MilSpouses

Military Spouse Corporate Career Network

1d•$19•Remote

About The Position

Be the vital connection between our clients and our platforms. You will guide customers through every step of their journey - from onboarding and initial implementation to ongoing technical support and account management. By serving as a trusted advisor, you will help our clients leverage our product to grow their businesses while building long-lasting relationships.

Requirements

Required skill set, education requirements, and experience

Nice To Haves

Experience as a Brand Ambassador
Experience providing technical support and advice
Experience building account relationships
Self-starter spirit
Ability to collaborate across time zones
Continuous skill progression

Responsibilities

Serve as the go-to contact for customers, guiding them through implementations and product features with empathy and care.
Deliver basic training and structured onboarding to empower clients to use our platform to its full potential.
Solve technical challenges proactively and offer actionable advice to ensure client growth and satisfaction.
Develop strong connections with your portfolio of clients, ensuring they feel supported and valued at every stage.
Work hand-in-hand with distributed team members globally, applying your self-starter spirit to ensure customer expectations are consistently met.
Continuously expand your platform expertise to transition seamlessly from a guided learner to a confident subject-matter expert.

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