Customer Success Representative

Game Nerdz•Richardson, TX

3d•Onsite

About The Position

Do you love board games, card games, and all things nerdy? Game Nerdz is a growing retailer of games, accessories, and FUN and we are looking to add to our team-oriented family! The role of Customer Success Representative requires strong communication skills; verbal and written, as well as strong computer competency. This position requires constant prioritizing and multitasking, as well as a willingness to learn new systems, technologies, and processes.

Requirements

Must be computer literate with proficiency with Microsoft Windows, Google Suite, various browsers, and work within several applications simultaneously.
Type at least 45 WPM
Must possess excellent interpersonal, communication, business writing, and verbal communication skills.
Proven ability to work independently as well as follow processes and direction.
Ability to perform detailed work at an efficient pace
General math skills
Ability to meet set deadlines
Strong organizational and prioritization skills

Nice To Haves

Bilingual Spanish a plus but not required.

Responsibilities

Respond to customer inquiries containing order questions, inventory availability, and product information via email, chat, and phone in a prompt, polite and consistently professional manner.
Maintain a neat, orderly and professional personal appearance as well as that of the office working space, reception area, and other designated areas of the facility.
Greet walk-in customers, pull orders, and manage the in-person pick-up process.
Utilize the computer operating system to provide pricing and inventory availability information to customers.
Process product returns (RMA’s) in accordance with company and vendor policies.
Maintain a positive and friendly attitude towards co-workers, vendors and customers at all times.