Customer Success Representative

Taranis • Indianapolis, IN

5d • Onsite

About The Position

Taranis is seeking a highly organized, customer-centric, and results-driven Customer Success Representative to collaborate closely with Regional Account Managers. This role is crucial for driving retention, renewals, and in-season engagement within an assigned territory. The primary goal is to ensure customers effectively operationalize the Taranis platform, understand and realize its ROI, and expand their use of the Intelligence platform. Success hinges on proactive communication, strong follow-through, cross-functional collaboration, and guiding customers through the entire seasonal lifecycle, from initial alignment to renewal. This position is based on-site in Westfield, IN, with occasional customer travel required.

Requirements

• 3+ years of experience in agricultural retail, cooperative, agronomy, or customer-facing ag roles
• Strong understanding of corn and soybean production systems
• Experience managing customer relationships and driving retention
• Demonstrated ability to communicate value and ROI to stakeholders
• Strong organizational skills with the ability to manage multiple accounts simultaneously
• Results-oriented mindset with strong accountability and follow-up
• Willingness to travel periodically within assigned region

Nice To Haves

• Experience in Precision Agriculture or AgTech
• Familiarity with digital agronomy tools, imagery, or data-driven platforms
• CCA certification
• Experience using Salesforce, Google Suite, and Zoom

Responsibilities

• Partner closely with the Regional Account Manager as the territory’s Customer Success lead
• Serve as the day-to-day operational contact for assigned accounts
• Drive pre-season onboarding alignment and expectation setting
• Maintain proactive, high-touch communication throughout the growing season
• Monitor account health, adoption metrics, and engagement levels
• Deliver ROI reviews and seasonal business summaries to support renewal conversations
• Identify in-season expansion and upsell opportunities and coordinate execution with RAM
• Deliver virtual and in-person trainings, platform walkthroughs, and webinars
• Proactively resolve customer issues with a solutions-oriented mindset
• Document activity, account updates, and renewal status in Salesforce
• Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations to ensure seamless execution

Benefits

• Invest in our people
• Empowered by Respect
• Driven by Accountability
• United in Collaboration
• Dedicated to Commitment
• Inspired by Innovation
• Transforming agriculture through technology, sustainability, and measurable impact

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed