Entry-Level Customer Success Representative | Remote

AIL•Pittsburgh, PA

1d•Remote

About The Position

We are looking for a motivated, dependable Remote Phone Booker / Appointment Scheduler to support our growing recruiting team by connecting with individuals who have already expressed interest in our career opportunities. You'll be an important part of the candidate experience—making outbound calls, confirming interest, scheduling appointments, following up with candidates, and helping keep our interview pipeline organized and moving forward. This position is performed virtually, allowing you to work from home while staying connected with our recruiting team. You'll use online tools for candidate scheduling, phone communication, email and follow-up, Zoom meetings, calendar management, candidate tracking, recruiting-system updates, and team communication. Training is provided on the systems and processes you'll use. Enjoy the convenience of remote work while maintaining the consistency necessary to reach candidates and support the recruiting team. This role is a strong fit for someone who enjoys independent work, clear expectations, measurable goals, and the flexibility of working from home. We'll help you learn our recruiting and appointment-setting process. Training may include phone scripts and conversation flow, candidate outreach procedures, appointment scheduling, Calendly and calendar management, candidate follow-up strategies, professional phone communication, CRM and recruiting-system training, appointment confirmations, no-show follow-up, call tracking and documentation, and productivity and time-management strategies. You'll also receive ongoing coaching and support as you become comfortable with the role. For individuals interested in developing professionally, this role can provide valuable experience in Phone Booking → Candidate Coordination → Recruiting Support → Recruiting → Team Leadership. Growth opportunities may be available based on performance, reliability, consistency, skill development, and business needs. Every appointment you schedule has an impact. You're helping prospective candidates move from simply submitting an application to actually connecting with our hiring team and exploring a potential new career opportunity. You'll become part of a supportive, growth-focused environment where your ability to communicate, organize, follow up, and create a positive candidate experience directly contributes to the team's success. This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position. Candidates selected to move forward should be prepared to be at least 18 years of age and legally eligible to work in the United States, provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace, complete required training and participate in virtual meetings, obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities, and complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense. No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided. This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement. American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law. Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.

Requirements

Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have a reliable computer or laptop
Maintain reliable high-speed internet
Have a working headset or microphone
Have a quiet environment for making phone calls
Be comfortable making frequent outbound calls
Be comfortable using web-based technology
Be willing to learn Zoom, Calendly, email, and recruiting/CRM systems
Maintain professional communication with candidates
Be dependable and consistent with scheduled work responsibilities

Nice To Haves

Previous experience in Appointment Setting
Previous experience in Phone Scheduling
Previous experience in Recruiting
Previous experience in Customer Service
Previous experience in Call Centers
Previous experience in Administrative Support
Previous experience in Reception
Previous experience in Inside Sales
Previous experience in Lead Follow-Up
Previous experience in Client Services
Previous experience in Staffing
Previous experience in Talent Acquisition

Responsibilities

Make outbound calls to warm candidates who have already expressed interest
Introduce yourself professionally and confirm continued interest
Schedule qualified candidates for career overviews and interviews
Use our online calendar system to coordinate appointment times
Confirm upcoming appointments and help reduce no-shows
Follow up with candidates who missed or need to reschedule
Answer basic questions regarding the interview and scheduling process
Communicate through phone, email, and text when appropriate
Maintain accurate notes regarding candidate conversations
Track call outcomes and scheduled appointments
Update candidate information within our recruiting systems
Collaborate with recruiters and hiring managers to keep the interview pipeline moving