Customer Success Representative - Intern

Skyward • Stevens Point, WI

3d • $17

About The Position

Here at Skyward, Customer Success Interns are a part of the Customer Success department, where you will be performing the same job as our full-time reps, working hands-on with our customers to help shape their Skyward experience. Internships typically run from when the team member gets hired, throughout their remaining school career, with an opportunity of receiving a full-time job offer upon graduation. Click here for a full job description.
What you’ll do:

Requirements

• Currently pursuing a bachelor’s or associate degree.
• Proficient in Microsoft Office.
• Must have a strong work ethic and be able to work both in team and solo environments.
• Positions are 15-20 hours per week, Monday through Friday, when school is in session.
• We will develop a work schedule that fits your school schedule. School comes first!
• It is our desire that interns work 40 hours per week over winter and spring breaks, but we will be flexible.
• When school is not in session during the summer, interns would work up to 40 hours per week.

Responsibilities

• Research, troubleshoot, and resolve customer‑submitted issues across voice, electronic, and in‑person channels.
• Independently gather information, analyze root causes, and communicate effective solutions.
• Provide timely, accurate responses to service calls.
• Deliver implementation guidance and product training — onsite, at Skyward, or virtually.
• Document product defects or enhancement needs through clear project descriptions.
• Support ongoing improvements to customer experience, satisfaction, and retention.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: Associate degree
• Number of Employees: 251-500 employees