Customer Success Representative - Intern

Skyward • Stevens Point, WI

3d • $17

About The Position

Here at Skyward, Customer Success Interns are a part of the Customer Success department, where you will be performing the same job as our full-time reps, working hands-on with our customers to help shape their Skyward experience. Internships typically run from when the team member gets hired, throughout their remaining school career, with an opportunity of receiving a full-time job offer upon graduation. Click here for a full job description.
What you’ll do:
Research, troubleshoot, and resolve customer‑submitted issues across voice, electronic, and in‑person channels.
Independently gather information, analyze root causes, and communicate effective solutions.
Provide timely, accurate responses to service calls.
Deliver implementation guidance and product training — onsite, at Skyward, or virtually.
Document product defects or enhancement needs through clear project descriptions.
Support ongoing improvements to customer experience, satisfaction, and retention.
Want to learn more about this department and the skills it takes to succeed as a member of the Skyward team? Spend some time on our careers page at https://www.skyward.com/careers. You will learn more about our culture, expectation, and even the day-to-day mission of the department you're applying for.
A better working experience starts here!

Requirements

• Currently pursuing a bachelor’s or associate degree.
• Proficient in Microsoft Office.
• Must have a strong work ethic and be able to work both in team and solo environments.
• Positions are 15-20 hours per week, Monday through Friday, when school is in session.
• We will develop a work schedule that fits your school schedule. School comes first!
• It is our desire that interns work 40 hours per week over winter and spring breaks, but we will be flexible.
• When school is not in session during the summer, interns would work up to 40 hours per week.

Responsibilities

• Research, troubleshoot, and resolve customer‑submitted issues across voice, electronic, and in‑person channels.
• Independently gather information, analyze root causes, and communicate effective solutions.
• Provide timely, accurate responses to service calls.
• Deliver implementation guidance and product training — onsite, at Skyward, or virtually.
• Document product defects or enhancement needs through clear project descriptions.
• Support ongoing improvements to customer experience, satisfaction, and retention.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Number of Employees: 251-500 employees