Customer Success Representative (Bilingual)

Gallagher • Kansas City, MO

4d • Remote

About The Position

At eShepherd, we’re transforming livestock management with smart virtual fencing technology that gives ranchers more freedom, flexibility, and control. Our mission is simple: help ranchers operate more efficiently, more sustainably, and with better visibility - without compromise. We’re in a high-growth phase across North America. This role is a hands-on customer success role where your impact is immediate - you’ll be working directly with ranchers and producers, helping them adopt and get real value from our technology in day-to-day operations. From onboarding through to ongoing support, you’ll play a key role in making sure customers succeed - not just with the platform, but in how they run their operations. You’ll also be connecting with customers in both English and Spanish, so you’ll get to flex your bilingual skills every day. In this role you’ll be able to make a real impact by supporting customers using eShepherd in live ranching environments, build trusted relationships by working closely with ranchers across North America, own the customer journey from onboarding and training through to long-term success, be a voice of the customer by feeding insights back to product and development teams, work globally by partnering with teams across Canada and Europe, and grow with the business by taking on more responsibility as we scale.

Requirements

• Bilingual Spanish and English communication skills are essential for supporting our growing customer base across North America.
• Experience in customer success, account management, customer operations, or technical support
• Agricultural or livestock industry knowledge and an understanding of on-farm operations
• Strong communication skills with the ability to explain technical concepts clearly and confidently
• A proactive, customer-first mindset and strong relationship-building capability
• The ability to manage multiple priorities and work effectively in a fast-moving environment
• Comfort working independently while collaborating across global teams and time zones
• Strong technical aptitude and confidence learning new systems and technology platforms
• Employment authorization in the U.S. is required. We are unable to provide visa sponsorship for this role.

Nice To Haves

• Experience with CRM, ERP, or operational systems such as SAP would be beneficial, though not essential.

Responsibilities

• Guide customers through onboarding, setup, and training to ensure a smooth introduction to the platform
• Build trusted relationships with ranchers and producers across North America
• Provide ongoing support, product education, and best-practice guidance
• Monitor engagement and proactively support retention and long-term success
• Identify growth opportunities within customer accounts and apply expansion sales
• Gather customer feedback and partner with product and development teams to improve the platform experience
• Deliver onboarding sessions, training and webinars for customers
• Stay close to livestock industry and agtech trends to better support customers

Benefits

• Competitive compensation and performance incentives
• Career growth opportunities within a rapidly scaling global business
• The energy and pace of a growth-stage technology company backed by Gallagher stability
• A collaborative and supportive team culture
• Medical, dental, and vision coverage
• Life and disability insurance
• 401(k) and wellness programs
• Employee Assistance Program and wellbeing support
• The tools, technology, and flexibility you need to succeed in a remote role

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed