Customer Success Renewals Manager

Veeam Software•Alpharetta, GA

2d•Remote

About The Position

The Manager of Renewals Sales is responsible for building, managing and leading a team of Renewals Sales Representatives within a regional business segment by overseeing all activities related to retention of customers on maintenance contracts, upsell opportunities and consistently meeting or exceeding renewal quotas. In addition, this leader serves as a technology-focused sales professional who provides strategic business direction and technical vision across the region, and driving Veeam revenue through expert account planning, resource planning and allocation. The Manager of Renewals Sales provides leadership to the team to encourage professional and personal growth of each team member while delivering positive results for the company.

Requirements

3 years minimum sales experience
Ability to work in a semi-autonomous and fast-paced environment; must be a high-energy, motivated self-starter
Proven track record of driving high volume, transactional sales along with more complex enterprise sales
Ability to work well with all levels of people and teams in a matrix-organization structure
Ability to adapt to changes in roles and responsibilities
Demonstrated negotiation skill
Demonstrated work ethic and teamwork
Demonstrated mentoring/leadership experience required
Telephone and internet-based sales experience required
Excellent verbal and written communications skills
Strong organizational skills with the proven ability to prioritize and complete multiple tasks to meet deadlines and quotas

Nice To Haves

Degree preferred (a combination of education and experience will be considered)
Federal sales experience a plus

Responsibilities

Lead a team of typically 6- 8 Renewals Sales Representatives driving overachievement and goals with coaching, performance management, engagement, and career development
Coach team members to improve their results
Nurture a positive team environment, in alignment with Veeam's Core Values
Manage team performance against quotas and sales forecasts, executes operating plans and ensures sales objectives are met
Drive revenue and contributes to the continued growth of Veeam through consistently achieving individual and team quotas
Monitor daily activity of Renewals Sales Representatives, including sales activities and use of Veeam's customer relationship management system (Salesforce.com)
Drive metrics regarding performance of renewal rates, prepaid maintenance and upsell/cross-sell activities
Collaborate with field sales employees on territory division of labor and sales execution
Grow maintenance revenue through improving renewal practices
Proactively monitor pipeline of expiring contracts to forecast renewal closure
Handle customer and partner escalations
Drive positive change in the department, looks to maximize the entire departments performance through analysis and process improvements
Lead by example and mentors managers through sharing best practices from personal experience in a management role

Benefits

Unlimited paid time off
12 paid holidays
4 extra global VeeaMe Days for self-care
24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning