Customer Success Project Manager

Sauder•Archbold, OH

About The Position

The Customer Success Project Manager is a customer-focused role responsible for supporting and advancing a key account, Walmart, through account leadership, product development, and cross-functional execution. This role works closely with the Sales Manager, Merchant, and internal and external teams to effectively manage the account, including internal functions, customer needs, item execution, product launches, and post-launch performance.

Requirements

Exceptional attention to detail, accuracy, organization, follow-through, and accountability.
Strong written, verbal, presentation, and customer-facing communication skills.
Proactive mindset with the ability to anticipate needs, identify issues, and action next steps without prompting.
Strong customer relationship management, business acumen, analytical capability, and problem-solving skills.
Ability to influence without direct authority and collaborate effectively across cross-functional teams.
Ability to interpret sales, pricing, margin, inventory, and product performance data to support recommendations.
Proficiency with Microsoft Office applications and ability to learn additional customer and reporting systems.
Three or more years of experience in sales, account management, product or project management, customer business management, or related business functions.
Demonstrated success managing multiple priorities, deadlines, customer needs, and cross-functional stakeholders in a fast-paced environment.

Nice To Haves

Experience working with large retail customers preferred.

Responsibilities

Serve as the primary day-to-day internal business lead for the key account, build strong relationships with Manager, Merchants, and key stakeholders.
Partner with the National Accounts Manager or Sales Director to execute customer strategies to achieve sales, profitability, and growth objectives.
Organize and manage external meetings with customer. Will require both virtual meetings and travel to customer when necessary.
Anticipate customer and business needs, coordinate account activities, and ensure timely execution of pricing, item setup, reporting, customer maintenance, and business review deliverables.
Drive new product development initiatives from concept through launch and post-launch evaluation.
Lead cross-functional teams to ensure alignment and successful execution of customer and product initiatives.
Proactively identify opportunities and risks, and drive actions to resolution.
Analyze sales, pricing, margin, inventory, and product performance data to support business decisions and recommendations.
Manage customer forecast model, working with internal and customer demand planning teams.
Ensure alignment between customer's objectives and internal execution from project initiation through completion.