Customer Success Splunk Platform Area TAM

Cisco•Richardson, TX

4d•$161,900 - $280,600•Remote

About The Position

As a Customer Success Platform Area TAM, you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform. This role is remote and can be supported anywhere in the United States. The application window is expected to close on: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Requirements

Several years of experience administering and using Splunk Core (Enterprise/Cloud).
Strong Splunk architecture, data onboarding, and Splunk Core product feature experience.
Strong SPL (Search Processing Language) skills are essential.
Solid experience in technical consulting or big-data analytics.

Nice To Haves

Strong understanding of common enterprise applications.
Statistical and analytical modeling skills are a plus.
Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools.
Hands-on experience with Splunk product implementation of focus and Splunk Cloud.
Experience with cloud migration projects.

Responsibilities

Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization.
Onboarding & Enablement – deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones
Proactively engaging Area aligned Technical Success Engineers to review and assess their account’s health situation, with an emphasis on accounts that have telemetry risk signals and/or 6 months from renewal date.
Proactively engaging Customer Success Executives on adoption/use case-related work opportunity.
Proactively engage Area aligned CS/SE Management to ensure priority focus alignment and address risk accounts/area themes.
Be passionate about customers and deliver impactful solutions.
Address organizations’ complex technical challenges, proactively identifying and resolving issues before they impact the customer.
Be a self-motivated Splunk expert eager to learn and adapt in a dynamic environment.
Guide account team members and customers on optimal use of the Splunk Platform.
Provide recommendations for a customer’s overall technical health.
Deliver strategic, case-based technical consulting (up to 90 days).
Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems.
Gain agreement with account team members and customer decision-makers on the tangible value of proposed solutions.
Deliver customer onboarding enablement-based workshops and achieve success milestones.
Contribute to practice KPIs through process and collateral improvements, tool development, and implementation.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)