CUSTOMER SUCCESS PARTNER
About The Position
The Customer Success Partner (CSP) serves as the primary virtual support resource for assigned accounts. This role is responsible for delivering high-quality customer experience through proactive communication, order support, product awareness, and ongoing relationship management. The CSP helps ensure customers remain informed, connected, and supported following the transition from dedicated in-salon coverage to a virtual service model. Through consistent engagement and operational support, the role contributes to customer retention, customer satisfaction, and overall account health.
Requirements
- 3+ years of experience in customer service, inside sales, account management, or related customer-facing roles
- Strong communication and relationship-building skills
- Ability to manage multiple customer accounts and priorities simultaneously
- Highly organized with strong follow-through and attention to detail
- Comfortable working in a fast-paced, metrics-driven environment
- Proficiency in Microsoft Office, Salesforce and order management systems
Nice To Haves
- Beauty industry experience preferred
- Experience supporting customers in a virtual or remote environment preferred
Responsibilities
- Serve as the primary virtual point of contact for assigned accounts
- Build and maintain strong customer relationships through phone, email, text, and virtual engagement
- Process customer orders accurately and efficiently while resolving order-related issues
- Proactively communicate promotions, new product launches, education opportunities, and business initiatives
- Support customer awareness and engagement around company programs, offers, and resources
- Partner closely with field sales teams and leadership to ensure continuity of customer support
- Respond to customer inquiries related to products, pricing, inventory availability, and account needs
- Support customers through service recovery situations and escalate issues appropriately when needed
- Maintain accurate customer records and engagement activity within Salesforce
- Monitor account trends and identify customer risks, concerns, or support opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
