Customer Success Partner, Enterprise

360Learning

7d • Remote

About The Position

As a Customer Success Partner, you will partner with our clients to achieve their digital training strategy through the 360Learning platform. The relationship you create with your customers will allow you to map your customer’s key business objectives, audit and analyze platform usage to identify opportunities, review benchmarks and best practices, create action plans to capitalize on those opportunities. You will ensure the renewal of contracts by helping our customers achieve their desired outcomes, which in many cases includes coordinating different resources to address customer requirements (technical, educational, etc.). This is a high profile role within our growing company, as you are responsible for the development and goal attainment of our clients! "At 360Learning, our Enterprise Customer Success team is a key strategic differentiator. Our Enterprise Customer Success Partners (CSPs) help large organizations accelerate upskilling by delivering measurable business impact and long-term value at scale. Customers can expect strategic partnership, strong execution, and outcome-focused guidance that transforms L&D into business results across the enterprise." — Paul Escobedo, Sr Director, Customer Success

Requirements

• 3 years of experience in a Customer Success role
• Previous experience in an HR Tech or Learning Solution SaaS environment
• Previous experience working in the SaaS industry
• Knowledge of customer success KPIs
• Strong interpersonal and communication skills
• Ability to dig into client needs and pain points
• Bachelor’s Degree or equivalent
• Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L

Responsibilities

• Master our product and Convexity corporate culture
• Familiarize yourself with the processes and tools used by our Customer Success team
• Participate in your first customer meetings with members of your team
• Take over a portfolio of existing customers
• Start new projects with new clients
• Audit and analyze platform usage to identify opportunities
• Bring L&D industry best practices and customer benchmarks
• Define the Learning & Development roadmap & strategy with your client, and identify new use cases to deploy on the platform
• Identify and document customer use cases
• Develop a relationship of trust between the client and 360Learning, in particular by being in contact with key sponsors
• Work with Key Account Managers to detect new projects to develop the account
• Limit churn by identifying customers at risk and implementing corrective actions
• Identify and develop advocates
• Develop and share good business practices with the entire Customer Success team

Benefits

• Comprehensive health insurance starting your first day of employment
• RRSP contribution matching
• Generous parental leave
• Professional development opportunities through our own platform

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level