Customer Success Partner Senior Advisor

SAP•Edgmont Township, PA

1d•$112,100 - $175,050•Hybrid

About The Position

SAP America, Inc. seeks a Customer Success Partner Senior Advisor at our Newtown Square, PA location responsible for the daily management of assigned Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is to maximize the value that customers and SAP receive through adoption and to ensure that the customers deploy and use of all of their entitled subscription software. Serve as the primary point of contact for the customer and to maintain customer satisfaction through proactive account planning, and alignment of customers' business strategies to product, solution and partner road mapping. Responsible for retention of the revenue associated with customers within their portfolio, effective positioning of the specific Line of Business value proposition to leverage adoption of our solutions and services necessary to support the customer. Manages accounts with complex systems, stakeholder networks and higher ranges of Total Managed Contract values. Develops relationships with account key decision makers and executive sponsors, participate in regular review meetings with the identified stakeholders as per the governance plan. Develop and implement account strategies and implementation plans that further existing account adoption and identify new business opportunities within assigned accounts. Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and network growth opportunities.

Requirements

Bachelor’s degree or foreign equivalent in Information Technology, Computer Science, Economics, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation.
Alternatively, a Master’s degree or foreign equivalent in Information Technology, Computer Science, Economics, or a related field of study and four (4) years of experience in the job offered or related occupation.
Four (4) years involving each of the following: Cloud ERP Solution
SAP SuccessFactors Full-Suite Product
Cloud subscription and renewal management
Enterprises account management and governance
Fit-to-Standard cloud adoption and deployment
Customer, partner escalation, and risk mitigation processes
Cloud business transformation and migration strategy
Cross-functional and cross SAP Solution area tools and processes
Saas revenue growth and pipeline expansion
SAP partner ecosystem enablement and co-selling

Responsibilities

Daily management of assigned Cloud customer accounts
Develop account management strategies
Develop engagement and expansion plans to ensure profitable growth within customers
Maximize the value that customers and SAP receive through adoption
Ensure customers deploy and use all of their entitled subscription software
Serve as the primary point of contact for the customer
Maintain customer satisfaction through proactive account planning
Align customers' business strategies to product, solution and partner road mapping
Responsible for retention of the revenue associated with customers within their portfolio
Position the specific Line of Business value proposition to leverage adoption of our solutions and services
Manage accounts with complex systems, stakeholder networks and higher ranges of Total Managed Contract values
Develop relationships with account key decision makers and executive sponsors
Participate in regular review meetings with identified stakeholders as per the governance plan
Develop and implement account strategies and implementation plans that further existing account adoption
Identify new business opportunities within assigned accounts
Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives)
Accurate forecasting of the renewal and network growth opportunities