Customer Success Partner / Customer Service Representative (Data Entry)
About The Position
JB Cutting Inc. is a nationally preferred thermofoil door manufacturer in the home storage, kitchen, and bath industries. As a 2nd generation family-owned company, our mission is to build an exceptional team committed to delivering the highest quality products and services. We strive to provide a structured, fast-paced, engaging, “all hands-on deck” environment where initiative is recognized and hard work is rewarded. We are a growing company with great career opportunities. At JB Cutting, our Customer Success Partners play a critical role in ensuring our customers receive exceptional service from order entry through delivery. This is not a high-volume call center position. Instead, you'll work closely with customers, our production team, and internal departments to accurately process orders, answer questions, and help ensure every project moves smoothly from start to finish. If you're organized, detail-oriented, enjoy solving problems, and thrive in a fast-paced manufacturing environment, we'd love to hear from you.
Requirements
- Previous customer service and data entry experience is required
- Experience working with an ERP system is required
- Strong working knowledge of Microsoft Office (Outlook, Excel, Word)
- Comfortable using computers, phones, and multiple software programs throughout the day
- Exceptional attention to detail with a high level of accuracy
- Strong organizational and time management skills
- Ability to work independently while also collaborating with a team
- Excellent written and verbal communication skills
- Critical thinker with the ability to solve problems and think outside the box
- Ability to manage multiple priorities in a fast-paced environment
- Candidates must be legally authorized to work in the United States without sponsorship.
Nice To Haves
- Experience in manufacturing, distribution, or a production environment is a plus
- Experience processing customer orders and coordinating with multiple departments
Responsibilities
- Enter customer orders accurately into our ERP system
- Review order details for accuracy before processing
- Communicate with customers via phone and email regarding orders, updates, questions, and timelines
- Coordinate with production, purchasing, shipping, and other internal departments to ensure customer expectations are met
- Research and resolve order discrepancies or customer concerns
- Maintain accurate customer records and documentation
- Prioritize multiple tasks while meeting deadlines
- Provide outstanding customer service with a positive, solutions-focused attitude
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
