Customer Success Onboarding Manager

Hoxhunt • Minneapolis, MN

7h • Hybrid

About The Position

We are looking for a Customer Success Onboarding Manager for our Mid-Market whose mission is to ensure every new mid-market customer gets the right start—one that builds trust, removes friction, and sets them up for long-term success. You will play a pivotal role in guiding organizations through their initial Hoxhunt experience, turning complex technical implementations into seamless, value-driven onboarding journeys. This role is designed for an experienced customer success or implementation professional who thrives in managing complex, high-stakes projects. You will own the full onboarding experience for our Mid-Market customers across the US, acting as their strategic guide and proactive point of contact from kick-off to go-live. You will navigate technical setups, align multiple stakeholders, and proactively address potential roadblocks to ensure projects stay on schedule. Beyond individual customer success, you will use your experience to refine our mid-market onboarding workflows, creating scalable processes that elevate our entire team.

Requirements

• 4+ years of experience in customer success, onboarding, technical implementation, or project management, ideally within B2B SaaS.
• Proven experience managing complex, multi-stakeholder onboarding projects for mid-market or enterprise clients.
• Strong technical aptitude, with the ability to confidently guide customers through technical setups and troubleshoot effectively.
• Exceptional organizational and project coordination skills, with a disciplined approach to prioritizing tasks and meeting deadlines.
• Excellent communication skills and a proactive, consultative mindset that builds immediate trust with customers.
• A growth mindset, strong sense of ownership, and the ability to thrive in a fast-paced scale-up environment.

Nice To Haves

• Hands-on experience with M365, G-Suite, SCIM, and SSO integrations.
• Experience working within the cybersecurity industry.

Responsibilities

• Own the full onboarding experience for Mid-Market customers from kick-off to a successful go-live, ensuring a seamless and value-driven start.
• Manage multiple complex onboarding projects simultaneously, setting clear goals, timelines, and expectations with key stakeholders.
• Guide customers through technical setups, ensuring everything stays on track while proactively addressing potential roadblocks or technical challenges.
• Serve as a reliable, strategic point of contact, spending significant time on video conducting high-value customer meetings.
• Drive process improvements by refining onboarding workflows and documentation to help us scale and continuously elevate the customer experience.
• Collaborate closely with Sales, Product, and broader Customer Success teams to ensure smooth handoffs and long-term customer success.

Benefits

• Medical, dental, and vision coverage (with a portion of premiums covered by the company)
• Life insurance
• PTO
• 11 paid holidays plus 2 floating holidays
• Wellness benefits
• Paid parental leave
• 401(k) match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed