Customer Success Manager, Global Tech Touch
About The Position
Planet is seeking a Customer Success Manager for its Global Tech Touch team to manage small-customer business and partner relationships across the EMEA and AMER regions. The role focuses on retaining and expanding customers efficiently through Planet’s low-touch model. The CSM helps customers realize value from Planet products and their investment, serving as a knowledgeable Planet ambassador with working expertise in remote sensing, GIS, and geospatial imagery products. This is a full-time, hybrid role requiring work from Planet’s San Francisco or Arlington, Virginia office three days per week. The role collaborates with customers and internal teams throughout onboarding, service delivery, contract renewals, and account expansion.
Requirements
- At least 2 years of relevant work experience.
- Bachelor’s degree in a relevant field.
- Working knowledge of geospatial technologies, GIS, or remote sensing, including manipulating geometries, converting file types, and performing basic operations in a GIS environment.
- Experience working with GIS applications such as QGIS, ESRI, or GEE.
- Excellent verbal and written communication skills in English.
- Ability to communicate and coordinate effectively with international customers and the sales team.
- Creative problem-solving skills and a proactive work style.
- Ability to multitask and prioritize job requirements.
- Ability to adapt to change.
Nice To Haves
- Working knowledge of Salesforce (SFDC) and its use across the customer lifecycle and contract renewal.
- Sales negotiation skills.
Responsibilities
- Help customers adopt Planet products and realize their value.
- Provide low-touch onboarding and training.
- Deliver support for successful service delivery and provide timely solutions in accordance with Planet’s low-touch model.
- Communicate consistently with clients throughout the contract lifecycle and escalate important issues when needed.
- Work closely with Finance, Product, Sales, and other teams across the company.
- Set appropriate expectations for clients and partners and direct them to suitable resources.
- Initiate negotiations and execute timely contract renewals and expansions.
- Identify opportunities to upsell or expand customers’ use of products or services.
Benefits
- Comprehensive medical, dental, and vision plans.
- Health Savings Account (HSA) with a company contribution.
- Paid time off, holidays, and company-wide days off.
- 16 weeks of paid parental leave.
- Wellness Program and Employee Assistance Program (EAP).
- Home office reimbursement.
- Monthly phone and internet reimbursement.
- Tuition reimbursement and access to LinkedIn Learning.
- Equity.
- Commuter benefits for employees local to an office.
- Paid volunteering time off.
- Potential eligibility for discretionary short-term and long-term incentives, including bonus and equity.
- Commission eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
