Customer Success Manager, Global Tech Touch
About The Position
Planet is seeking a Customer Success Manager for its Global Tech Touch team to manage global small-customer business and partner relationships in the EMEA and AMER regions. The role focuses on efficiently retaining and expanding customers through Planet’s low-touch model. The successful candidate will help customers realize value from Planet products and act as a knowledgeable Planet ambassador, drawing on working knowledge of remote sensing, GIS, and geospatial imagery products. This is a full-time, hybrid role requiring work from Planet’s San Francisco or Arlington, Virginia office three days per week. The position works across the customer lifecycle, providing low-touch onboarding and training, support, communication, renewal and expansion execution, and coordination with internal teams.
Requirements
- 2 or more years of relevant work experience.
- Bachelor’s degree in a relevant field.
- Working knowledge of geospatial technologies, GIS, or remote sensing, including manipulating geometries, converting file types, and performing basic operations in a GIS environment such as QGIS or ESRI.
- Experience working with GIS applications such as QGIS, ESRI, or GEE.
- Excellent verbal and written communication skills in English.
- Ability to communicate and coordinate successfully with international customers and the sales team.
- Creative problem-solving skills and a proactive work style.
- Ability to multitask and prioritize job requirements.
- Aptitude for adapting to change.
Nice To Haves
- Working knowledge of Salesforce (SFDC) and its application across the customer lifecycle and contract renewal.
- Sales negotiation skills.
Responsibilities
- Help customers adopt Planet products and realize their value.
- Provide low-touch onboarding and training.
- Deliver support that enables successful service delivery and timely solutions within Planet’s low-touch model.
- Communicate with clients throughout the contract lifecycle and escalate important issues as needed.
- Work with Finance, Product, Sales, and other teams across the company.
- Set appropriate expectations for clients and partners and direct them to suitable resources.
- Initiate negotiations and execute contract renewals and expansions in a timely manner.
- Identify opportunities to upsell or expand customers’ use of Planet products and services.
Benefits
- Comprehensive medical, dental, and vision plans.
- Health Savings Account with a company contribution.
- Generous paid time off, holidays, and company-wide days off.
- 16 weeks of paid parental leave.
- Wellness Program and Employee Assistance Program.
- Home office reimbursement.
- Monthly phone and internet reimbursement.
- Tuition reimbursement and access to LinkedIn Learning.
- Equity.
- Commuter benefits for employees local to an office.
- Paid volunteering time off.
- Potential eligibility for discretionary short-term and long-term incentives, including bonus and equity.
- Commission eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
