Customer Success Manager

SaaS

4d•Remote

About The Position

Termly is a leading-edge software-as-a-service (SaaS) company that empowers businesses to comply with the ever-growing global privacy compliance regulations through our innovative software solutions. Termly is a remote workforce spread across the globe but is primarily centred in the USA and operates during US business hours, we are looking for talented professionals in LATAM or the Philippines to join us across several new open roles. We’re growing our team and looking for: 2+ years of experience with a strong background in Customer Success, Account Management, and Project Management within the SaaS industry, based in LATAM or Philippines. If you’re an ambitious, proactive, and self-driven CSM, Account Manager, or Sales professional ready to take the next step in your career, this could be the perfect opportunity for you.

Requirements

Bachelor's degree or equivalent experience.
Proven experience (2+ years) as a Customer Success Manager, Account Manager, Project Management or similar role in the SaaS industry.
Strong technical aptitude and the ability to quickly understand complex software solutions.
Exceptional communication skills
Exceptional Sales skills
Problem-solving mindset and the ability to troubleshoot issues and collaborate with internal teams to resolve them.
Empathetic and customer-focused attitude, dedicated to ensuring client satisfaction and success.
Analytical skills to interpret data and identify trends to drive customer engagement and retention strategies.
Experience with CRM and customer success platforms.

Nice To Haves

Technical degree (Computer Science, Engineering, Information Technology, etc.) a plus
Experience using HubSpot is a plus.
Certifications in customer success or relevant technical fields are a strong asset.
Experience working on remote teams
Collaborative approach to problem solving
Ability to organize yourself in a remote work environment

Responsibilities

Lead client onboarding and training sessions to ensure a smooth implementation and strong adoption of the platform.
Act as the main point of contact for clients, providing technical guidance, troubleshooting support, and tailored recommendations.
Build and maintain strong relationships with stakeholders by understanding their business goals and challenges.
Manage client-facing projects, coordinating cross-functional teams to ensure timely delivery and an excellent customer experience.
Partner with Sales teams to support renewals, identify upsell and cross-sell opportunities, and contribute to revenue growth.
Advocate for customer needs internally by collaborating with Product, Engineering, and Sales teams to improve the client experience.
Proactively engage with clients to maximize product usage, satisfaction, and long-term success.
Monitor customer performance metrics, prepare reports, and share insights, success stories, and case studies to demonstrate business impact.