Customer Success Manager, Inside Sales

Similarweb • Burlington, MA

3d • Hybrid

About The Position

Similarweb is seeking a dynamic, results-driven Customer Success Manager to retain and expand relationships with existing customers of its Market Intelligence solution. As an Account Manager on the Inside Sales team, this individual will own relationships with small and medium-business customers and help them realize value from Similarweb’s platform and data. Success is measured through both retention and upsell/business growth. This is an individual-contributor role on a collaborative, high-energy team, working with a range of clients, from recognizable brands to companies early in their life cycle. The role reports to the Team Manager of Customer Success. The position offers partially remote work alongside in-office collaboration. For the Burlington, Massachusetts area, the base salary range is $64,000–$83,000, with eligibility for the company sales incentive plan and a maximum target OTE of up to $118,000, depending on employment terms and achievement of targets. Compensation may vary by location and is based on qualifications and relevant experience.

Requirements

• At least 2 years of experience in commercially focused account management, customer success, sales, or other customer-facing roles.
• Track record of working in a quota-carrying role and proven success toward achieving the quota.
• Ability to identify value drivers in recurring-revenue business models.
• Excellent interpersonal and communication skills, including the ability to build rapport, influence, and negotiate with customers.
• Ability to identify opportunities, solve problems, and provide effective solutions to meet customer needs.
• Results-oriented mindset focused on customer satisfaction, revenue growth, and retention.
• Analytical skills to track customer metrics and derive actionable insights.
• Self-motivated and organized, with the ability to manage multiple priorities effectively.
• Ability to collaborate effectively with colleagues and business partners as a team player.

Nice To Haves

• Experience working within SaaS.
• Strong understanding of the digital marketing space and trends.

Responsibilities

• Manage and develop long-term partnerships with customers of Similarweb’s Market Intelligence solution.
• Work with customers to increase user engagement and facilitate product adoption to support retention.
• Proactively manage renewals to secure them on time and minimize churn.
• Implement strategies to increase retention and reduce attrition.
• Identify account-expansion and revenue-growth opportunities within the assigned customer base.
• Present upsell and cross-sell opportunities to increase product adoption and usage.
• Use Similarweb data to develop strategies that help customers achieve business goals and KPIs.
• Source and contact new people within client organizations to identify users and strengthen customer relationships.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Potential equity
• Employee stock purchase plan
• Paid sick leave
• Paid parental leave
• Competitive compensation packages
• Regular team outings and happy hours
• Career-development resources, including coaching, mentorship, and ongoing learning solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed