Customer Success Manager, Inside Sales

Similarweb•Burlington, MA

4d•$64,000 - $83,000•Hybrid

About The Position

Similarweb is seeking a dynamic, results-driven Customer Success Manager to retain and expand relationships with existing customers of its Market Intelligence solution. Reporting to the Team Manager of Customer Success, this role owns relationships with small and medium-sized business customers on the Inside Sales team and helps them realize value from Similarweb’s platform and data. Success is measured through customer retention as well as upsell and business growth. The role combines customer partnership, product adoption, renewal management, retention strategy, and account expansion. The Account Manager works with customers to use Similarweb data to achieve their business goals and KPIs, while sourcing and developing new contacts within customer organizations. This is an individual-contributor position on a collaborative, high-energy team. The position is based in the Burlington, Massachusetts area and supports partially working from home alongside in-office collaboration. Base salary is $64,000–$83,000, with benefits and eligibility for the company sales incentive plan; maximum target OTE is up to $118,000, depending on employment terms and achievement of targets. Compensation may vary by location and is based in part on qualifications and relevant experience. Similarweb is unable to sponsor visas at this time.

Requirements

At least 2 years of experience in commercially focused account management, customer success, sales, or other customer-facing roles.
A track record of working in a quota-bearing role and proven success toward achieving quota.
Ability to identify value drivers in recurring-revenue business models.
Excellent interpersonal and communication skills, including the ability to build rapport, influence, and negotiate with customers.
Ability to identify opportunities, solve problems, and provide effective solutions to customer needs.
Results-oriented mindset focused on customer satisfaction, revenue growth, and retention.
Analytical skills to track customer metrics and derive actionable insights.
Self-motivated and organized, with the ability to manage multiple priorities effectively.
Ability to collaborate effectively with colleagues and business partners as a team player.

Nice To Haves

Experience working within SaaS.
Strong understanding of the digital marketing space and trends.

Responsibilities

Manage and develop long-term partnerships with Market Intelligence customers.
Work with customers to increase user engagement and facilitate product adoption to support retention.
Proactively manage renewals to secure timely renewals and minimize churn.
Implement strategies to increase retention and reduce attrition.
Identify account expansion and revenue growth opportunities within the assigned customer base.
Present upsell and cross-sell opportunities to increase product adoption and usage.
Develop strategies using Similarweb data to help customers achieve business goals and KPIs.
Source and contact new people within client organizations to find new users and strengthen relationships.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan
Potential equity
Employee stock purchase plan
Paid sick leave
Paid parental leave
Competitive compensation packages
Regular team outings and happy hours
Personalized coaching, mentorship, and ongoing learning and career development opportunities