Customer Success Manager
About The Position
The role involves owning a specific geographic territory (Cleveland metro) and visiting skilled nursing facilities to build relationships with Administrators and Directors of Nursing. The primary goal is to schedule alignment calls with Dr. Morris and the Director of Revenue Operations. While a clinical background is not required, the ability to build trust and establish strong relationships is crucial. The position emphasizes a partnership approach, where the representative is seen as part of the clinical care team, facilitating access to in-house physiatry services which are in high demand. The role is designed to be the opposite of a typical sales approach, focusing on building rapport and understanding facility challenges.
Requirements
- Reliable vehicle and valid driver's license.
- Able to pass a background check and meet facility visitor requirements.
- A professional, trustworthy, kind presence in a healthcare setting.
- Learn quickly.
- Incredibly friendly/personable.
- Good at following a system.
- Keeping notes.
- Making friends.
Nice To Haves
- We'll teach you the industry.
- We are intentionally not looking for marketing reps from wound care, therapy, hospice, or other SNF vendor companies.
- We want a different kind of presence in these buildings, not the one administrators already hear from every week.
Responsibilities
- Repeatedly visit a set route of facilities across your metro.
- Build repeat relationships with front desk staff, Administrators, and DONs.
- Set up alignment calls with both the Administrator and the DON attending.
- Log every visit and meeting in HubSpot.
- Keep a clean pipeline so every booked call is ready for a smooth handoff.
Benefits
- health, dental, and vision insurance
- 401(k)
- Mileage & Travel reimbursed at company rate
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
