Customer Success Manager (Spanish/Bilingual)

CrewBloom

3h • Remote

About The Position

We are seeking a proactive Customer Success Manager (CSM) for one of our clients. The CSM will manage client relationships, onboard new customers, resolve concerns, and help drive customer satisfaction and retention. The ideal candidate is an excellent communicator with prior client-facing experience and a strong customer-first mindset. Bilingual English and Spanish proficiency is required, along with availability to work U.S. Pacific Time (PT) hours.

Requirements

• Experience in Customer Success, Customer Support, Account Management, or a similar client-facing role
• Strong verbal and written communication skills
• Fluent in English and Spanish
• Bachelor’s degree in any field
• Clients are successfully onboarded and well-supported
• Customer concerns are resolved quickly and professionally
• Strong client relationships and engagement are maintained
• Customer satisfaction and retention remain high
• Primary: 15 Mbps minimum internet connection
• Backup: 10 Mbps minimum internet connection, must support continuity during power outages
• Primary Device: Desktop/laptop with Intel Core i5 (8th gen+), Intel Core i3 (10th gen+), AMD Ryzen 5, or equivalent
• Minimum 8 GB RAM
• Backup Device: Meets or exceeds Intel Core i3 performance
• Backup Device: Functional during power interruptions
• Webcam and noise-canceling USB headset
• Quiet, dedicated home office space
• Smartphone for customer communication and verification

Nice To Haves

• Experience working with U.S.-based customers is a plus

Responsibilities

• Guide new clients through the onboarding process
• Explain services, processes, and expectations clearly
• Maintain strong relationships through calls, emails, and video meetings
• Proactively communicate with clients and address their needs
• Respond to customer questions and concerns promptly
• Coordinate with internal teams to resolve issues effectively
• Provide guidance and best practices to help clients maximize value
• Identify opportunities to improve engagement and retention

Benefits

• Dynamic Team: Join a collaborative, innovative culture that values your contributions
• Continuous Learning: Gain skills in operations, logistics, and customer success
• Career Growth: Access clear pathways to advance your professional journey
• High-Energy Environment: Thrive in a fast-paced, outcome-driven workplace
• Flexible Work Setup: Work from home or a location that maximizes your productivity
• Work-Life Integration: Enjoy reduced commute stress while maintaining peak performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level