Customer Success Manager
About The Position
HireNow Staffing is actively recruiting a seasoned, highly skilled Customer Success Manager on behalf of a valued client partner in the wholesale trade infrastructure startup sector. This role is a direct hire/permanent placement opportunity. The ideal candidate is a strategic, hands-on post-sales professional who can manage a high-value account portfolio, drive adoption, uncover expansion opportunities, and guide customers through operational and technical workflows. The position requires strong business acumen, consultative communication, and the ability to support customers using ERP-connected systems in complex operating environments. The role is fully remote within the U.S., with a preference for candidates in the East Coast Time Zone. Candidates with consistent tenure, progressive growth, and measurable customer impact are prioritized.
Requirements
- 3–5+ years of experience in Customer Success, Account Management, Solutions Engineering, or strategic post-sales roles within a technically complex SaaS environment
- Experience supporting ERP-integrated software or operational systems such as SAP S/4HANA, NetSuite, Workday, or similar platforms
- Proven experience working with non-technical customers in industries such as distribution, wholesale, food service, logistics, hospitality, or blue-collar operations
- Strong executive communication skills with experience leading business reviews and stakeholder conversations
- Ability to explain technical workflows and product capabilities clearly to non-technical audiences
- Discovery-oriented mindset with strong problem-solving and consultative instincts
- Ability to manage a high-volume portfolio while maintaining service quality and growth focus
- Stable employment history with clear progression; candidates with jumpy resumes will not be considered
Nice To Haves
- Experience at Series A–C startups or as an early post-sales hire building customer success processes
- Background in fintech, payments, accounts receivable, automation, or workflow software
- Hospitality, restaurant, food & beverage, or supply chain industry background
- Experience driving product adoption and expansion revenue beyond renewals
- Familiarity with AI tools and automation platforms for workflow efficiency
- Solutions Engineering experience blended with commercial customer ownership
- Strong analytical skills with ability to use account data to prioritize actions
Responsibilities
- Own a portfolio of approximately 70–100 customer accounts, driving retention, usage growth, payment volume, and expansion opportunities
- Conduct deep discovery sessions to understand customer workflows, operational pain points, and strategic goals
- Lead executive conversations with CFOs, Controllers, Operations leaders, and finance stakeholders through QBRs and ongoing engagement
- Drive adoption of platform capabilities such as automation tools, payment workflows, collections features, and credit-related solutions
- Monitor account health metrics and proactively build action plans to mitigate churn or underutilization risk
- Partner with Product teams to convert customer feedback into actionable enhancements and roadmap insights
- Collaborate cross-functionally with Sales, Implementation, Support, and Product teams to ensure successful outcomes
- Use AI tools, automation workflows, and data insights to improve internal efficiency and customer experience
- Identify expansion opportunities through consultative account planning and workflow optimization
Benefits
- Base Salary: $96,000 – $128,000
- On-Target Earnings: $120,000 – $160,000+ (flexibility for exceptional candidates)
- Meaningful equity
- full benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
