Customer Success Manager - Electronics

Lumafield•San Francisco, CA

18d•$140,000 - $170,000

About The Position

Lumafield is looking to bring on a Customer Success Manager (CSM) to partner closely with their customers, champion their needs internally, and manage accounts to achieve business outcomes and revenue growth. The CSM will own the customer lifecycle from post-sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products. Working at the intersection of advanced industrial technology and customer strategy, CSMs will lead business reviews, develop and execute on mutual customer success plans, and drive net revenue retention through strategic account growth. This role requires the technical depth to understand engineering analyses, as well as the business acumen to translate technical success into measurable business value and lead conversations with executive stakeholders at customer organizations.

Requirements

Engineering B.S. degree or equivalent technical experience
8+ years of working experience, which should include technical experience in engineering or manufacturing, and client facing experience, such as in account management, consulting, or program management
Excellent verbal and written communication that flexes to be effective across levels of an organization
Commercial business exposure and interest, including understanding of budget cycles and planning
Ability to independently create and deliver executive level presentations
Extremely organized and are ready to dive head first into a rapidly scaling startup environment

Nice To Haves

MBA or equivalent business experience

Responsibilities

Own the relationships, revenue, contracts, and outcomes associated with your accounts
Provide expertise in electronics manufacturing and quality control, with knowledge of the challenges associated with soldering and basics of semiconductor manufacturing
Partner with customer engineering, quality, and operations teams to identify opportunities to improve product quality, accelerate root cause analysis, and achieve efficiencies in engineering
Serve as a trusted advisor for your customers, someone they turn to insight not only on Lumafieldâs products but on the quality and inspection problem space
Project manage delivery and adoption of Lumafieldâs technical solutions
Proactively manage renewal processes, mitigate churn risk, and maintain account health
Uncover upsell, cross-sell, and new use case opportunities to expand product usage
Help build and scale internal processes, templates, and best practices