Customer Success Manager

Renesas Electronics•Frisco, TX

9d•$130,000 - $150,000•Remote

About The Position

Transforming Sourcing into a Competitive Advantage is the mission of Part Analytics, an Altium Company. Our AI-powered supply management software empowers manufacturing companies to accelerate product development, improve profit margin and uncover hidden risks in the supply chain. This role involves delivering targeted training sessions, providing ongoing support to optimize platform adoption, and managing client relationships at various organizational levels. You will organize and lead business reviews with key stakeholders, identify and summarize cost savings opportunities, and provide strategic negotiation support. Additionally, you will promote new features, identify upsell/cross-sell opportunities, and collaborate with product teams to refine concepts.

Requirements

This role requires a deep understanding of procurement and supply chain processes, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.
Minimum of 5 years of Account Management or Customer Success Management experience in supply chain, consulting, B2B SaaS or Electronics industries.
Bachelor's degree in Business, Supply Chain Management, or a related field.
Proven experience delivering advisory services, preferably in the SaaS, supply chain, or procurement domain.
Strong understanding of supply chain processes and best practices.
Deep understanding of direct material sourcing processes in manufacturing.
Ability to travel to client sites as needed (if applicable).
Strong analytical and problem-solving skills to provide insightful analysis
Ability to effectively communicate complex concepts and insights to diverse stakeholders.

Nice To Haves

Certifications in relevant technologies or methodologies (e.g., APICS, Lean, Six Sigma) are a plus.

Responsibilities

Deliver targeted, applied expert training sessions tailored to the unique requirements of Direct Material/Electronics Sourcing professionals
Provide ongoing support to optimize the platform adoption based on evolving business needs.
Manage relationships at different levels of client’s organization from user level to VP level
Organize and lead business reviews with key stakeholders (Director, VP level) at client organization
Identify and summarize compelling direct material cost savings opportunity insights generated by Part Analytics’ platform.
Collaborate with clients to develop strategies for realizing identified savings opportunities.
Provide best-practice enablement for clients, offering strategic negotiation support to achieve exceptional results in procurement and sourcing activities.
Share insights and tactics to strengthen clients' negotiation capabilities.
Evangelize new features of Part Analytics’ platform to clients, demonstrating their value and potential impact and identify upsell/cross sell opportunities
Work closely with product teams to refine and enhance new concepts, ensuring alignment with client needs and industry trends.