Customer Success Manager

Liveswitch•Salt Lake City, UT

15h•Hybrid

About The Position

We are expanding our Technical Customer Success team and seeking a Technical Customer Success Lead to conduct customer onboardings, lead technical integrations, and support long-term customer success. This hybrid role combines product and technical expertise with direct client communication to drive adoption and retention of LiveSwitch products. The role offers exposure to multiple areas of the company in a high-growth environment. The successful candidate will have strong communication and technical skills, a passion for helping customers, and the ability to deliver results with excellence.

Requirements

At least 2 years of experience in tech support, implementation, and SaaS onboardings.
Bachelor’s degree.
Strong technical skills and experience conducting customer onboardings and trainings.
Ability to communicate effectively within and across teams, with strong verbal, written, and interpersonal communication skills.
Ability to diagnose and solve client needs.
Ability to quickly build credibility with customers.
Track record of results-oriented achievements and successful strategy execution.
Customer success experience at a growth-stage or startup company.

Responsibilities

Provide integration and customer support, and lead client onboardings to drive product adoption and account expansion.
Identify workflow bottlenecks and recommend solutions.
Partner with the product team and translate client feedback and data into product improvements.
Be accountable for key KPIs, including product adoption rate, spend activation rates, and client retention and expansion.
Drive resolution of technical issues.
Improve client retention through product-led initiatives such as workshops, webinars, and training programs.
Reach out to clients to discuss the product roadmap, new enhancements, training, and upsell opportunities.
Develop deep subject-matter expertise in LiveSwitch products.