Customer Success Manager

Rasa•,

1d•$85,000 - $128,000•Remote

About The Position

Rasa is seeking a Customer Success Manager to join their Go-to-market team. The primary objective of this role is to cultivate strong, scalable customer relationships that foster adoption, retention, and expansion. This is a full-time, 100% remote position based in the USA, East Coast. The company is unable to provide work authorization assistance for this role. As a startup, Rasa needs a proactive and hands-on individual who is dedicated to customer success, driving retention and expansion, and ensuring customers derive long-term value from the Rasa platform. The Customer Success Manager will be instrumental in supporting the company's growth by investing in customer success.

Requirements

Managed a book of business and know how to run QBRs, onboardings, and renewals.
Experience driving upsells and cross-sells, contributing to revenue growth.
Held a technical role in the past, or regularly worked in a customer-facing role with technical / IT stakeholders; can handle technical conversations and know when/how to escalate.
Ability to understand the product and the technology around it well enough to explain it credibly, run a short demo, and configure business logic yourself.
Worked with large customers in a SaaS/technology context.
Excellent interpersonal skills: Communicate clearly, operate in a structured manner, and build lasting customer relationships.
Proven ability to collaborate cross-functionally with internal and external stakeholders.

Responsibilities

Own a book of business of Rasa's enterprise customers, acting as their primary point of contact throughout the post-sale lifecycle (including renewals and expansions).
Ensure customers onboard successfully and adopt Rasa effectively, working closely with stakeholders at all levels to unblock and enable.
Run kick-off calls, project meetings, QBRs, and renewals with professionalism and impact.
Identify expansion opportunities within your accounts, contributing to overall revenue growth.
Proactively address challenges, manage escalations, and maintain strong communications with customers.
Drive business value realization across the customer lifecycle and consistently surface that value back to customers through data, insights, and outcomes.
Maintain accurate account health and renewal forecasting to support broader retention planning.